Access, service, and grow your account from here.
Search
Contact us
Save time by chatting, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
My next steps
0
Action required
Your credit card on file is about to expire. Update now
Great job!
You're all caught up.
Check back here to make the most of your RingCentral plan.

Are you using the latest version of RingCentral? 
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes

RingCentral Engage Digital | June 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 2024.06.26

Release date: June 26, 2024

  • Added messaging URL in Engage Messaging channel settings
VERSION 2024.06.25
Release date: June 25, 2024
  • Added digital API URL for Intelligent Virtual Agent admin page
VERSION 2024.06.24
Release date: June 24, 2024
  • Improved mail channel to prevent transfers sending automatic messages to original mail sender
  • Improved "Messages activity" analytics to update the count for the impersonated user instead of the API user
  • Added order by date in the interactions modal for the new customizable Channel Groups Supervision page (beta)
VERSION 2024.06.21
Release date: June 21, 2024
  • Added a method to use the default app langage in Engage Messaging for Android
VERSION 2024.06.19
Release date: June 19, 2024
  • Allowed to configure sender name for Agent notifications in Account settings
  • Added display of categories in the interactions modal  for the new customizable Channel Groups Supervision page (beta)
VERSION 2024.06.18
Release date: June 18, 2024
  • Rebranded Agent Assist extension to Google Agent Assist
VERSION 2024.06.12
Release date: June 12, 2024
  • Added a new emoji library and widget for Agent UI (beta)
VERSION 2024.06.05
Release date: June 5, 2024
  • Added an option to automatic messages in channel settings to prevent first message to be sent if outside business hours message is sent
VERSION 2024.06.03
Release date: June 3, 2024
  • Added thread open/close events to webhooks
Archive
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.