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Release Notes

RingCentral Engage Digital | July 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 24.07.31

Release date: July 31, 2024

  • Added a setting to save email as .eml file when the email body is truncated (Beta)
VERSION 24.07.30
Release date: July 30, 2024
  • Improved retrieval of Facebook Creative ads
  • Improved behavior for opening chat in full screen for Engage Messaging for Android
VERSION 24.07.26
Release date: July 26, 2024
  • Added a button to "Download all attachments" for emails
  • Added minutes to the "Time" condition for Engage Messaging targeting rules
VERSION 24.07.25
Release date: July 25, 2024
  • Added support for agents to send WebP stickers, MP4 (H264), AAC and 3GP files on WhatsApp
VERSION 24.07.17
Release date: July 17, 2024
  • Allowed agents to delete messages scheduled for later (deferred sending)
  • Added multiple environment support for a DialogFlow Virtual agent
VERSION 24.07.16
Release date: July 16, 2024
  • Removed Google Business Messages channel as discontinued by Google
VERSION 24.07.15
Release date: July 15, 2024
  • Added a button to allow agent to copy thread id
  • Added new rules engine conditions to detect ads for Facebook and Instagram
VERSION 24.07.05
Release date: July 5, 2024
  • Added default handover message configuration for Intelligent Virtual Agent
VERSION 24.07.04
Release date: July 4, 2024
  • Added configurable handover message depending on agent presence or business hours for Intelligent Virtual Agent
VERSION 24.07.02
Release date: July 2, 2024
  • Released Dark mode for Admin section
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