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Release Notes > Engage Digital > September 2021
Release Notes
RingCentral Engage Digital | September 2021
Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
VERSION 21.3.6
Release Date: September 22, 2021
What's New
These are the 21.3.6 September Release Notes. We may provide updates on features and enhancements for Engage Digital products as we get closer to the roll out date.
RingCentral may update these Release Notes to document additional resolved and known issues.
This is the 21.3.6 September Release Note.
The following features are being released as part of the 21.3.6 September Release.
- WhatsApp interactive messages:
- Quick Replies
- Templates
- Instagram Messaging:
- Anonymization of user deleted messages
- Agent UI: Collapsed recipients view and a new design of attachments for the compose window in Inbox mode and inline compose in Routing mode
WhatsApp
- WhatsApp interactive messages
Customers on the WhatsApp channel can now use interactive messages (aka structured messages). The types of interactive messages supported are:
- quick replies (list messages)
- templates (reply buttons)
These new messaging features will provide end customers a streamlined conversation flow leading to a faster response rate and better business outcomes. Interactive messages do not need any pre-approval and are free to use.
Interactive messages have the following limitations:
- These messages cannot be used for notifications.
- Have to be sent within a 24-hour time frame since the last (end) customer message.
- For list messages only up to 10 options will be supported. For reply buttons, only up to 3 buttons will be supported.
- Interactive messages will be supported on iOS, Android and web but will only render on supported versions of iOS and Android.
Fig 1 - Customers can select from a list of options in Quick Replies
Fig 2 - Customers can select from a list of options provided in Template
Instagram
- Instagram Messaging: Anonymization of user deleted messages
In the event a message in a conversation is deleted by the Instagram user, Engage Digital will continue to display the message but disassociate it with the Instagram user and tag it as anonymous.
By anonymizing the message, Engage Digital remains compliant with Instagram’s requirements to not associate deleted messages with an Instagram user, and at the same time still preserve context for the conversation flow.
VERSION 21.3.5
Release Date: September 8, 2021
What's New
These are the 21.3.5 September Release Notes. We may provide updates on features and enhancements for Engage Digital products as we get closer to the roll out date.
RingCentral may update these Release Notes to document additional resolved and known issues.
This is the 21.3.5 September Release Note.
The following features are being released as part of the 21.3.5 September Release.
- Whatsapp: Embedded Sign up
- SMS: Support for the polling of RC SMS source in P2P mode
- Agent UI: Hide Message Actions labels on smaller screens (user impacting)
- Engineering Improvements: The 21.3.5 September Release includes various improvements, including bug fixes and performance of Engage Digital software.
Notice: Upcoming User impacting changes in 21.4.4 targeted for November 2021.
- Agent UI: Composed email window changes
WhatsApp
- WhatsApp Embedded Sign Up
Engage Digital is enhancing our integration with WhatsApp by improving the onboarding flow for enterprise customers. This embeddable onboarding flow simplifies the current process by reducing onboarding from days to a matter of minutes, thus providing RingCentral Engage Digital customers a convenient way to quickly onboard with WhatsApp.
SMS
- Support polling for RC SMS source in P2P mode
For Engage Digital customers using the RingCentral SMS channel, there will no longer be any lost or delayed messages due to webhook failures. In an event of a webhook failure, Engage Digital will use polling methods to continue retrieving messages to ensure that no conversations are missed. Please note that the polling mechanism can introduce a slight delay (of up to 30 mins) in the retrieval of messages.
Agent User Interface (UI)
- Hide Message Actions labels on smaller screens
- This enhancement hides the labels from the message actions in the folder mode message view (Fig 1) to optimize the space on smaller screens (Fig2).
Fig 1 - On larger screens
Fig 2 - On smaller screens
Agent User Interface
- Compose Email window changes
- Coming in 21.4.4 targeted for November 2021. We will be making changes to the User Interface (UI) ‘Write an email’ window. These enhancements are made to optimize the overall experience for agents. The changes include:
1. Positioning of the compose email window
2. Email address fields display changes. We will not display the ‘From’ field, the ‘To’, ‘CC’ and ‘BCC’ fields in separate lines (See Fig 1) but these will now be on the same line. When the field is clicked, you will have all the rows show up one below the other, but the default view is with all of them in the same line see Fig 2.
3. The compose part of the window will be larger
4. Display of attachments will also change in the new email compose window.
BEFORE
Fig 1 Current compose email window
AFTER
Fig 2. Enhanced compose email window
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