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Release Notes > Engage Digital
Release Notes

RingCentral Engage Digital

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
Version 2023.10.31 
Release Date: October 31, 2023
  • Allowed reply to agent emails in Inbox view and Routing mode (beta)
VERSION 2023.10.30
Release Date: October 30, 2023
  • Improved the accuracy of the "First reply resolution" report when the "Send and Complete" feature is used
VERSION 2023.10.27
Release Date: October 27, 2023
  • Added support of "en-GB" in custom languages for Engage Messaging
VERSION 2023.10.26
Release Date: October 26, 2023
  • Improved display of Agent's list in "Availability by agent" report under Activity Tracking in Analytics
VERSION 2023.10.25
Release Date: October 25, 2023
  • Replaced Approval icon with a new "Send for approval" button in compose window, when "Approval threshold" feature is enabled (Beta)
  • Improved display of "Pending approval" label and "Approve" action in Agent view when "Approval threshold" feature is enabled (Beta)
  • Improved selected state display for buttons in Agent section
VERSION 2023.10.05
Release Date: October 5, 2023
  • Added a new "Delete for everyone" button to Engage Messaging on iOS and Android
VERSION 2023.10.02
Release Date: October 2, 2023
  • Allowed category updates using APIs when handing over a conversation from Virtual Agent to a human
  • Completed migration to X/Twitter API 2.0
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