We have added custom control in the Routing Strategies related to Teams by providing the ability to disable the skills-check condition in the set up of Team Steps (team_target and intervention_team_target). If you use these steps, the system continues routing interactions to an agent based on matched team and skills (i.e category + language) by default.
With this enhancement, the system will distribute every interaction to any member of the team regardless of their skills. Team Steps are still kept optional and will not be visible in the default routing strategy.
Please contact your account manager to have this enabled for your account.