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Release Notes

RingCentral Engage Digital | June 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 2024.06.26

Release date: June 26, 2024

  • Added messaging URL in Engage Messaging channel settings
VERSION 2024.06.25
Release date: June 25, 2024
  • Added digital API URL for Intelligent Virtual Agent admin page
VERSION 2024.06.24
Release date: June 24, 2024
  • Improved mail channel to prevent transfers sending automatic messages to original mail sender
  • Improved "Messages activity" analytics to update the count for the impersonated user instead of the API user
  • Added order by date in the interactions modal for the new customizable Channel Groups Supervision page (beta)
VERSION 2024.06.21
Release date: June 21, 2024
  • Added a method to use the default app langage in Engage Messaging for Android
VERSION 2024.06.19
Release date: June 19, 2024
  • Allowed to configure sender name for Agent notifications in Account settings
  • Added display of categories in the interactions modal  for the new customizable Channel Groups Supervision page (beta)
VERSION 2024.06.18
Release date: June 18, 2024
  • Rebranded Agent Assist extension to Google Agent Assist
VERSION 2024.06.12
Release date: June 12, 2024
  • Added a new emoji library and widget for Agent UI (beta)
VERSION 2024.06.05
Release date: June 5, 2024
  • Added an option to automatic messages in channel settings to prevent first message to be sent if outside business hours message is sent
VERSION 2024.06.03
Release date: June 3, 2024
  • Added thread open/close events to webhooks
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