Release Notes > Engage Digital > April 2023

Release Notes

RingCentral Engage Digital | April 2023

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

Version 23.04.28

Release Date: April 28, 2023

Added display of eligible bot while re-assigning an intervention.
Allowed real time update for thread categories
Released Engage Surveys (General Availability)

VERSION 23.04.26

Release Date: April 26, 2023

Added display of eligible bot in task transfer.

VERSION 23.04.25

Release Date: April 25, 2023

Added custom notification restrictions to exclude bots.
Allowed bot deactivation when there still an open intervention.

VERSION 23.04.24

Release Date: April 24, 2023

Added signature replacement in HTML Mode.

VERSION 23.04.20

Release Date: April 20, 2023

Improved and reordered toolbox for Engage Surveys forms
Added Estimated wait time event for Channel SDK

VERSION 23.04.19

Release Date: April 19, 2023

Added export notification type to the new email notification alerts

VERSION 23.04.04

Release Date: April 4, 2023

Released SLA indicators for Customer & Agent perspective (General Availability)

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