Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Voice.
Release Date: 8/6/2021
This is the 21.3.2 July Release Notes. We may provide updates on features and enhancements for Engage Voice products as we get closer to the roll out date.
RingCentral may update these Release Notes to document additional resolved and known issues.
This is the 21.3.2 Release Notes.
The following features are being released as part of the 21.3.2 Release.
Engage Analytics: New Report Library is generally available with new documentation and training resources.
Engineering Improvements: The 21.3.2 July Release includes various improvements, including bug fixes and performance of Engage Voice software.
Reminder: RingCentral Office Integration with Engage Voice Platform is available for all customers.
All customers are encouraged to start creating a RingCentral Office account with Engage Voice to benefit from continued feature improvements within the RingCentral Office Integration to Engage Voice. Refer to the 20.2.1 Release Notes for reference.
New features will continue to be enabled for accounts integrated with RC Office.
Interested? Send an email to [email protected] and ask to be enabled with RingCentral Office.
Engage Analytics - New Report Library
As previously announced, Engage Voice now provides an expanded set of pre-built and customizable historical reports and dashboards to streamline the process of analyzing contact center performance. In this release, there are new documentation and training resources.