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Release Notes

RingCX | May 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Version 24.2.2

Release Date: May 2024

What’s New

This is the May Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues.

May Release Notes summary

The RingCX agent interface can now be integrated with the MS Dynamics CRM to manage calls and digital interactions, automatically updating CRM records for associated interactions.
RingCX integration with Cognigy for voice interactions via SIP from RingCX IVR. This allows you to send RingCX interaction context to Cognigy, receive the result of bot interaction handling, such as intents, parameters, and resolution, and continue an IVR flow using these parameters.