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Release Notes > RingCX > August 2024

Release Notes

RingCX | August 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Version 24.3.2

Release date: August 2024

What’s New

This is the August Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues.

August Release Notes summary

RingCX

New Zoho CRM integration embeds the RingCX agent UI experience into the Zoho environment.
RingCX is now supported on the Microsoft Edge browser.
Workflow Studio scripting has been extended to include omnichannel workflow triggers. This allows integrations for voice and digital interactions based on interaction lifecycle events. Available Triggers:
- On Agent Connect: Trigger workflows when an agent connects with a customer.
- On Agent Disconnect: Automate actions immediately after an agent disconnects.
- On Agent Disposition: Initiate processes based on the final disposition provided by the agent.
Ability to handle customer interactions using a single phone number for both voice and SMS.
Support for essential encoding and hashing functions into the IVR and workflow scripting. Currently available in North America.
Zero downtime upgrade for the telephony routing to ensure continuous service availability and reliability, which is essential for maintaining seamless customer interactions while implementing enhancements and bug fixes.
APIs are available for RingCX and Calabrio including digital channels and the real-time agent state API. Currently available in North America.
New Cloud Relay hosted service set up by professional services for specific customers as part of doing a data dip from RingCX Visual Designer.
Automatic suspension and restoration of RingCX based on billing status.

Analytics

To ensure compliance with customer historical data retention policies, historical data purging is available according to the sub-account settings governing retention.