Publish Date: March 2023
This is the March Release Note Summary. We may provide updates on features and enhancements for Engage Voice products as we get closer to the rollout date.
RingCentral may update these Release Notes to document additional resolved and known issues.
Previously, the supervisor page had the supervisor dashboard that listed agents and high-level agent data. Clicking on an agent gave you a detailed view of one agent and allowed a user to take actions on that agent.
This update streamlines the process into two tables, either of which can be interacted with, to give the supervisor more ways to see their agents and make it easier to take action on them.
We included the following in this update:
Note: Digital features are available only for users whose digital queues are turned on.
We added new attributes, metrics, reports, and dashboards. We updated and made improvements as well.
New attributes, metrics, reports, and dashboards
Updated attributes, metrics, reports, and dashboards