1. Select Routing > Digital queues & skills via the left-hand navigation bar
2. Hover your mouse over the digital queue group under which you’d like to create a queue and select the New queue plus button that appears at far right
3. Name your queue via the Digital queue name field (required)
4. Configure any remaining queue settings on that page as needed (we’ll discuss these settings in more detail below)
5. Click the Save button at bottom right to save your changes