RingCentral Engage Digital | November 2022

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

Version 22.11.08, 22.11.10, 22.11.14, 22.11.15, 22.11.16, 22.11.17, 22.11.18, 22.11.24, 22.11.25

Release Date: November 2022

What's New

This is the November Release Note summary. We may provide updates on features and enhancements for Engage Digital products as we get closer to the rollout date.

RingCentral may update these Release Notes to document additional resolved and known issues.

November Release Note summary

Admin
- Apple Messages for Business
  - Added Apple Pay default fields.
  - Added iMessage default fields in channel settings (beta).
- Google My Business
  - Added an option to add new locations automatically.
Agent
- Instagram
  - Display username when name is not accessible.
- Added support for the download of HEIC files.
- Allowed auto-scroll to the last message in Folder mode (beta).
- Introduced Customer SLA indicator in Inbox view.
Various improvements
- Updated handling for Postmark inactive recipients error.

Notices

Survey provider change

This June 2023 we are stopping our contract with our current Survey tool provider (Alchemer) and are inviting all concerned customers to migrate to our new, free and completely integrated CSAT offering. Stay tuned for more details soon!

Reminder Notices

LinkedIn Connector BETA

As our LinkedIn Connector Beta is coming to a close, don't hesitate to contact your account manager for your last opportunity to participate in the BETA.

Beta features

Contact your account manager if you want to be a part of any beta program.

Admin

Apple Messages for Business: Apple Pay default fields

We added Apple Pay as default fields in Apple Messages for Business. This allows the admin to set up a payment gateway.

Previously, if there was an issue fetching the video, the post was not imported.

Apple Messages for Business: Apple Pay default fields

Apple Messages for Business: iMessage default fields

We added iMessage default fields for Apple Messages for Business, to facilitate the configuration for admins to configure sending iMessages with Engage Digital.

Google My Business: Option to add locations automatically

We added a new setting in Google My Business channel settings. Users can now set if they want to add locations automatically. Previously, locations were added automatically without the option of turning it off.

Agent

Agent: Retrieve username for Instagram

Engage Digital will use the username of a user if the said user does not have a display name in Instagram. Previously, we displayed users with no name as “Anonymous.”

Agent: HEIC download support

Users can now download HEIC files. Previously, this was not supported.

Agent: Auto-scroll to last message in Folder mode

We added the option in the email channel settings that would allow admins to sort messages from newest to oldest. This means if you have a message thread that is long enough to have a scroll bar, once you enable the “Enable auto-scroll to last message in Folder mode” setting, users will automatically be directed to the last message.

Previously, users are directed to the top of the message thread.

Agent: SLA indicator in Inbox view (Beta)

We now have an SLA indicated in the Inbox view. This can be configured in the account settings.