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Release Notes > Salesforce
Release Notes

RingCentral for Salesforce

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Salesforce.
Version 6.29.0 (24.2.20)
Release Date: May 2024
  • Users can now adjust the volume of incoming calls with a slider
  • Admins can now turn on SMS logging for all users in their organization
Bug Fixes
  • Auto-log notes feature fixed
  • Call Recording sync fixed
Version 6.28.0 (24.1.3)
Release Date: 4/1/2024
  • RingCentral CTI will only consider the current opened SalesForce tab to log calls  
Bug Fixes
  • Fixed an internal login error when users are on a long call or put their device into sleep mode. 
Version 6.27.0 (24.1.30)
Release Date: 3/21/2024
What's New
  • RingCentral Webinar Integration with Salesforce Sales Cloud
    • One-time configuration by the admin
    • Automatic campaign creation for a marketing webinar created on the RingCentral Webinar platform
    • Automatic webinar registrations and attendees data sync to campaign members and lead objects in Salesforce.
Version 6.26.0 (23.4.30)
Release Date: 12/19/2023
What's New
  • Support for 3-way Conference calling
  • Enhanced issue reporting tool: easily enable debug logging, downloading of log files
Bug Fixes
  • Bug Fix: Unable to make calls on the non-main SFDC tab
Technical Improvements
  • Performance and Multiple Tab Support Enhancements
  • RCV and Salesforce CTI login status sync
Version 6.25.0
Release Date: 4/23/2023
What's New
  • 10-digit dialing support in Canada
  • Call and Text to 988 support in Canada
  • Change the country name from “Turkey” to “Türkiye”
Bug Fixes
  • WSG (Windows Socket Group) notification enhancement to avoid the blank screen
  • Personal meeting enhancement to avoid changing PMI meeting name globally
Version 6.24.0 (22.4.20)
Release Date: 11/7/2022
  • Link "My Calls Today" section to API name, without reporting API name
  • Ignore call end time field when comparing/detecting call log data updates in Task record
  • Normailze cases in call recording files
Bug Fixes
  • Analytics reports can be opened in the AT&T/BT/TELUS packages
VERSION 6.23.0
Release Date: 8/24/2022
What's New
  • Reply with Message feature available to inbound voice calls
  • Support hyperlinks in inbound SMS Text messages
VERSION 6.22.0
Release Date: 8/1/2022
  • Update Admin settings for proper permissions pass through
VERSION 6.21.0
Release Date: 7/22/2022
What's New
  • Click-to-SMS functionality for Agents, management within Admin Tools
  • Agents may bulk SMS messages to multiple customers on SMS message widget
  • 988 Compliance
  • 10-digit dialing support
VERSION 6.20.0
Release Date: 6/24/2022
What's New
  • Allows warm transfer functions while in WebRTC mode
  • Allows agents to transfer a call to Voicemail in WebRTC mode
  • Adds additional RingCentral reporting data to be ported to Salesforce
VERSION 6.19.1
Release Date: 3/31/2022
What's New
  • Now supports a cold transfer using RingCentral directory contacts
VERSION 6.18.0
Release Date: 3/4/2022
What's New
  • RingCentral Directory Support for Calling and Messaging 
  • New UI for RingCentral Directory Support
  • Optimized Salesforce call log sync workflow to reduce the API called times
Bug Fixes
  • Recording player would play a deleted call log’s recording; now fixed.
VERSION 6.17.1
Release Date: 12/14/2021
What's New
  • Allow users to select regions according to digital lines.
Bug Fixes
  • Remove the " " in the phone number string when searching/matching into Salesforce. This addresses the issue of particular phone number matching that would not work due to too many blanks in the string, for example the +33 number
VERSION 6.17.0
Release Date: 11/5/2021
What's New
  • Auto Call Recording Control support
  • Install Wizard: Manually create your call center
Bug Fixes
  • Not able to end a ringing outbound PSTN call while answering a new incoming call using the "End and Answer" button. Now fixed.
  • CTI showed blank after hangup for AU accounts. Now fixed. 
VERSION 6.16.0
Release Date: 9/22/2021
  • Extended Country support 
    • Mexico
    • Eastlink Canada
    • Ecotel Germany
  • India Geofencing support
  • India restrict Blocked ID support
VERSION 6.15.0
Release Date: 8/27/2021
What's New
  • Custom Object support for call & SMS matching and logging 
    • Respecting Softphone Layout setting
    • Supporting all Salesforce objects and custom objects
  • In app rating popup (RC EN only)
  • SMS timestamp for conversation

Bug Fixes
  • A known Chrome Web phone rate limitation has been improved
  • My Calls/SMS today report in Service Cloud Console sometimes jumped to Classic mode, now fixed.
  • Add entity in Service Cloud Consolesometimes jumped to Classic mode, now fixed.
  • Schedule meetings bug in Service Cloud Console, now fixed.
VERSION 6.13.0
Release Date: 6/4/2021
Bug Fixes
  • Fixed: Date type field is blocking logging in some conditions. 
  • Fixed: RingCentral UK accounts are not able to login 
VERSION 6.12.0
Release Date: 5/25/2021
What's New
  • Install Wizard: installation and configure guide & automation for admin users on new installation
  • RCV features update:
    • Latest UI/UX align with Juno style
    • Support PMI
    • Support more Security settings
    • Support company Security admin control
    • Updated meeting invitation
  • RCM features update:
    • Latest UI/UX align with Juno style
    • Support company admin control
    • Updated meeting invitation
  • DNC feature localization

VERSION 6.11.2
Release Date: 4/21/2021
What's New
  • Support click to dial and SMS with RingCentral Mobile from Salesforce mobile app
Version 6.11.1
Release Date: 3/31/2021
What's New
  • Restricted mode
    • Override mode
    • Support Salesforce DNC control for Calling and SMS in
  • Rainbow Office accounts support
  • Global action page image update to latest

Bug Fixes
  • Some bug in typing phone number in SMS "To" field is now fixed

Version 6.11.0
Release Date: 3/31/2021
  • Salesforce security review

VERSION 6.10.0
Release Date: 1/10/2021
What's New
  • In-App calling (WebRTC) introduced
    • Answer inbound and make outbound calls directly from the app, without support needed from other apps or devices
    • New interface for WebRTC logging and control
    • Able to select the” from number” for outbound calls
    • Able to select audio devices for WebRTC calls
    • Enhanced “All Calls” page for global call control across devices
    • Global call recording indicator
    • Support making/answering calls from multiple tabs
  • Call status bar introduced
    • A global call status will be shown on the header
  • Remove simple call control page
  • Merge three RingOut options into one; Simplified the RingOut setting process
  • Improve “MyCallsToday” and “MySMSToday” to meet Salesforce changes, making it more accurate
  • Always show navigation results on the matching list improving efficiency
Bug Fixes
  • A date picker bug in meeting scheduling page has been fixed
  • A bug in SMS contact matching has been fixed
Release Date: 9/30/2020
What's New
  • Start an RCV meeting from the Salesforce Global Action and log it to the Salesforce Event record.
  • Schedule an RCV meeting from the Salesforce Global Action and log it to the Salesforce Event record.
  • Improved RingOut setting
  • Improved the performance to dial with the RingCentral Softphone
Bug Fixes
  • Fixed call result status that always showed "Disconnected"
Release Date: 8/17/2020
What's New
  • Supports the unified RingCentral App (Mac and Windows) 
    • Make or receive calls
    • Individual RingCentral Phone app becomes optional
Release Date: 6/24/2020
What's New
New features
  • Support Salesforce High Velocity Sales (HVS) - beta
    • Make an HVS call
    • Move work cadence by dispositioning the call right within the RingCentral Widget
    • Customizable HVS disposition field
    • Admin control for HVS features
  • Native Salesforce dashboard and report
  • Search into Salesforce for “Name” and “Related to”
  • Auto go back when selecting/deselecting a record in “Name” or “Related” to list
  • RCV setting improvement for security
Release Date: 4/28/2020
What's New
  • Enhanced Click-to-Dial to catch related entity in Call Log section
Bug Fixes
  • Bugs fixing for unexpected events in data tracking.
  • RingCentral Video security improvement
  • Default not allow join before host
  • Support password, and default need password
  • Allow save meeting settings as default
Release Date: 3/26/2020
What's New
  • Enhanced Click-to-Dial to catch related entity in Call Log section
  • RingCentral Meets rename to RingCentral Video
  • Enable call recording features for brands
Release Date: 3/19/2019
What's New
  • Add entity was broken due to Salesforce URL update, now fixed
Minor UI Changes
  • User can now access the logged task by one click from CTI
Release Date: 11/5/2019
What's New
  • In some cases, App could not tell permission difference between RC Meeting and RC Meets, now fixed.
  • Updated name and logo for AT&T
Release Date: 10/21/2019
What's New
  • Support Case entity in Salesforce for "Related to" field
  • More real estate for dialer while logging call
  • Contact & Related to field will be auto-populated instead of a user having to select even if there is a single match
  • Visual indication showing call states like ringing, on hold, disconnected, etc.
  • Easy access to all call controls
  • Search capability in “Name” and “Related To” field when there are multiple matches
  • Salesforce native icons indicating the type of matched entity (e.g. Contact, Lead, Opportunity, Account, etc.)
  • Ability to edit already logged call note from right within the integration.
  • Saving logs some time meets "Illegal assignment from Decimal to Time" error, now fixed.
Release Date: 9/17/2019
What's New
  • Salesforce Reporting (Beta) -  reporting capabilities allows tracking a user's or teams' data:
    • Summary of total calls
    • Average duration per call
    • Average calls per day
    • Call disposition
    • Call direction
  • Auto-select 'Name' and 'Related To' when there is only one contact match
  • Update domain name configuration for AT&T domain restriction
  • Allow user to type and search their Direct Line number(DL) in Salesforce app’s Setting/Calling/My Location
  • Add logout check mechanism of Auth-Token under multiple-tabs scenarios to avoid inconsistent data storage sync
Bug Fixes
  • Add caching mechanism for presence to avoid backend performance impact
  • Fix the duplicate records showed by contact match while doing call logging
  • Ignore delimiter and extension number in Call to dial function
  • Saving logs sometimes meet error: "Illegal assignment from Decimal to Time" now fixed.
Release Date: 1/15/2019
What's New
  • Call history and offline call logging
  • Active call controls - mute, end, transfer, hold call
  • View Contact details and create account, lead, contact and opportunity directly from call history
  • Multi-call log
  • Schedule Meetings
  • Set presence
  • Auto Log Notes
  • Auto-fill contact lookup (From dialer for calling, Texting)
  • View messages- voice, fax and text
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