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Release Notes > RingCX

Release Notes

RingCX

Stay up to date with the latest features, improvements, and bug fixes for RingCX.

Version 26.3.20

Release date: August 2026

What’s New

This is the August Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues.

August Release Notes summary

Features

RCX Core

SFTP and S3-compatible credentials for call recording delivery are now stored in external credentials. Storing credentials here keeps passwords and secret keys out of the destination configuration and limits who can view them.
RingCX now syncs each agent’s full RingEX contact list into one unified, searchable list in the integrated softphone.
The IVR-selected language setting (ivr.setLanguage) now carries through to all subsequent steps in the workflow, including ACD prompts, call transcripts, and call summaries.
Admins can now create workflows using variables in node settings, such as selecting a queue or audio prompt calculated at runtime.

Analytics

RingCX Analytics historical reports now include a clickable "Conversation URL" column. Clicking it takes you straight from a report row into the corresponding interaction thread in the Digital UI, with no manual lookup needed.

Reports and Dashboards

New “Supervisor Overview” dashboard
New “Admin Overview” dashboard
New “Agent Activity Outcome Summary” report
Enhanced “Queue Performance Segments” report
Enhanced ”Queue Performance” report

Attributes and Metrics

New “Conversation URL” attribute
New “Voicemail Receiver” attribute
New set of Time-related metrics:
- (Avg Agent Interaction Handle Time Email, Avg Email Resolved Time, Avg Email Response Time, Avg Agent Interaction Handle Time Chat, Avg Speed of Answer Chat, Avg Agent Interaction Handle Time Voice, Queued and Answered Average Queue Duration, Respond Time)
New set of Digital Interactions-related metrics:
- (Emails Answered, Emails Received, Avg Interchanges per Chat, Chats Answered, Chats Received).
New set of Rates-related metrics:
- (Avg Voice Agent Login Utilization, Avg Voice Available Time Rate, Queue Interaction Service Level Voice, Digital Engaged State Time Rate, Digital Presented State Time Rate, Digital RNA State Time Rate, Monitoring State Time Rate, Suspect State Time Rate, Training State Time Rate, Transition State Time Rate, Wrap Up Rate, Segment Handle Rate, Segment Rejection Rate, Segment RNA Rate, Segment Transfer Rate)
New set of Callback-related metrics:
- (Callback Accepted Segment, Callback Duplicated Segment, Callback Executed Segment, Callback Incomplete Segment)
New set of Routing and Transfer-related metrics:
- (Agent External Transfer, Agent to Queue Transfer Segments, Agent to Workflow Transfer Segments)
New set of Queue and Segment Outcome-related metrics:
- (Queue Inbound Agent Rejected Segment, Queue Other Segment, Segment RNA)\
Updated “Segment Assigned” metric
Updated “Segment Handle Rate” metric