Release Notes > Engage Digital
Release Notes

RingCentral Engage Digital

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
VERSION 21.3.5
Release Date: September 8, 2021
What's New
These are the  21.3.5 September Release Notes. We may provide updates on features and enhancements for Engage Digital products as we get closer to the roll out date. 
RingCentral may update these Release Notes to document additional resolved and known issues.
This is the 21.3.5 September Release Note. 
The following features are being released as part of the 21.3.5 September Release.
  • Whatsapp: Embedded Sign up
  • SMS: Support for the polling of RC SMS source in P2P mode 
  • Agent UI: Hide Message Actions labels on smaller screens (user impacting) 
  • Engineering Improvements: The 21.3.5 September Release includes various improvements, including bug fixes and performance of Engage Digital software.
Notice: Upcoming User impacting changes in 21.4.2 targeted for October 20, 2021.
  • Agent UI: Composed email window changes 
  • Whatsapp Embedded Sign Up
Engage Digital is enhancing our integration with WhatsApp by improving the onboarding flow for enterprise customers. This embeddable onboarding flow simplifies the current process by reducing onboarding from days to a matter of minutes, thus providing RingCentral Engage Digital customers a convenient way to quickly onboard with WhatsApp.
Whatsapp Embedded Sign Up
Whatsapp Embedded Sign Up
  • Support polling for RC SMS source in  P2P mode
For Engage Digital customers using the RingCentral SMS channel, there will no longer be any lost or delayed messages due to webhook failures. In an event of a webhook failure, Engage Digital will use polling methods to continue retrieving messages to ensure that no conversations are missed. Please note that the polling mechanism can introduce a slight delay (of up to 30 mins) in the retrieval of messages.
Agent User Interface (UI)
  • Hide Message Actions labels on smaller screens
  • This enhancement hides the labels from the message actions in the folder mode message view (Fig 1) to optimize the space on smaller screens (Fig2).
Hide Message Actions labels on larger screens
Fig 1 - On larger screens
Hide Message Actions labels on smaller screens
Fig 2 - On smaller screens
Agent User Interface
  • Compose Email window changes
  • Coming in 21.4.2 targeted for October 20, 2021. We will be making changes to the User Interface (UI) ‘Write an email’ window. These enhancements are made to optimize the overall experience for agents. The changes include:
1. Positioning of the compose email window
2. Email address fields display changes. We will not display the ‘From’ field, the ‘To’, ‘CC’ and ‘BCC’ fields in separate lines (See Fig 1) but these will now be on the same line. When the field is clicked, you will have all the rows show up one below the other, but the default view is with all of them in the same line see Fig 2.
3. The compose part of the window will be larger
4. Display of attachments will also change in the new email compose window.
Compose Email window changes
Fig 1 Current compose email window
Compose Email window changes
Fig 2. Enhanced compose email window
© 1999-2021 RingCentral, Inc. All rights reserved.
Close X
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.