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Release Notes > RingCX
Release Notes

RingCX

Stay up to date with the latest features, improvements, and bug fixes for RingCX.
Version 24.3.2
Release date: August 2024

What’s New

This is the August Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues. 

August Release Notes summary

RingCX

  • New Zoho CRM integration embeds the RingCX agent UI experience into the Zoho environment.
  • RingCX is now supported on the Microsoft Edge browser.
  • Workflow Studio scripting has been extended to include omnichannel workflow triggers. This allows integrations for voice and digital interactions based on interaction lifecycle events. Available Triggers:
    • On Agent Connect: Trigger workflows when an agent connects with a customer.
    • On Agent Disconnect: Automate actions immediately after an agent disconnects.
    • On Agent Disposition: Initiate processes based on the final disposition provided by the agent.
  • Ability to handle customer interactions using a single phone number for both voice and SMS. 
  • Support for essential encoding and hashing functions into the IVR and workflow scripting. Currently available in North America.
  • Zero downtime upgrade for the telephony routing to ensure continuous service availability and reliability, which is essential for maintaining seamless customer interactions while implementing enhancements and bug fixes.
  • APIs are available for RingCX and Calabrio including digital channels and the real-time agent state API. Currently available in North America.
  • New Cloud Relay hosted service set up by professional services for specific customers as part of doing a data dip from RingCX Visual Designer.
  • Automatic suspension and restoration of RingCX based on billing status.

Analytics

  • To ensure compliance with customer historical data retention policies, historical data purging is available according to the sub-account settings governing retention.
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