This article provides instructions for configuring cloud profile groups and cloud profiles, and associating cloud destinations and phone numbers to your cloud profile. A profile is a group of inbound telephone numbers you want to route and handle in the same way.
Configuring a cloud profile requires activating the profile, specifying basic information such as a name and description and Caller ID type, and configuring the call services applicable to the cloud profile, such as recording or reverse match. You can also configure web services to fire when certain call triggers occur.
Each cloud profile will use a routing type that you specify to distribute calls to destinations.The Routing Type options available from the Routing tab in the cloud profile configuration panel specify the routing method (round robin, sequential, percent allocation, or geolocation) that you prefer for distributing calls to your cloud destinations.
After you have added a cloud profile, you can assign destinations to the profile and give that destination a rank. The rank, along with the profile routing type, determines the routing algorithm the profile uses to send calls to a destination. When assigning a destination, you can choose to override the destination’s default configuration settings.
You can then assign phone numbers to the profile from a list of available phone numbers in the system,and you can also configure DTMF events that can be used during calls in the cloud profile.