a. Enter a new name in the Node Id field (optional)
b. Select Exact Input under the Type dropdown menu
c. Check the Enable Speech Recognition box (optional)
d. Ensure the Save Input For Reporting box is checked if you want to save information for reporting
e. If you checked the Enable Speech Recognition box, use the Language field to choose a language
f. Select audio files via the audio files fields as desired
g. Under DTMF Input, enter a “1” and a “2” to represent the two queues callers can choose between. You will have to click Add Input to generate the field for the second digit (Please note: This field will be called Speech Input if you checked the Enable Speech Recognition box)
h. Enter a number in the Response Timeout field
i. Enter a number in the Total Attempts field
j. Click OK to close the modal window
a. Select 1 under Selection(s)
b. Click OK to close the modal window
a. Enter a node Id in the Node Id field (optional)
b. Select Queue under the Type dropdown menu
c. Select the queue you want to route to in this connection under the Queue dropdown menu
d. Click OK to close the modal window
a. Select error
b. Click OK to close the modal window
a. Select Out of Schedule
b. Click OK to close the modal window
a. Enter a name in the Node Id field (optional)
b. Select one or more audio files via the audio files field
c. Uncheck the Barge In box if you want to deactivate this property
d. Click OK to close the modal window