Note: Not all reports are available in default dashboards.
Some parts of the UI will refer to reports as ‘insights.’ Reports are ‘insights’ as well. Still, most of the UI will only refer to reports as ‘reports’ and not ‘insights.’ Insight is a deprecated term.
Inbound Abandoned by Channel Type: Pie chart that shows the number of abandoned inbound calls by channel type.
Inbound Abandoned Report: Chart that shows details of abandoned inbound calls that include the product group and the product. It also shows the number of calls that were presented, accepted, abandoned, and manual calls that did not connect.
Inbound Accepted by Channel Type: Pie chart that shows the amount of accepted inbound calls and/or interactions by channel type.