For Users

User guide for transitioning from RingCentral Meetings to RingCentral Video

Your video meetings are about to get even better. We’re updating your RingCentral MVP plan at no additional cost with RingCentral Video from the older capability of RingCentral Meetings.

Once your account has been upgraded, you will have access to these great new features:

Join meetings instantly from a browser with no download, sign in, or sign up required
Switch back-and-forth between phone and computer during a live meeting
Go from a phone call to a video meeting to a screen share with one click

This guide will help you prepare for this important transition and provide users the steps required to successfully complete the upgrade.

This preparation is important so that your scheduled video meetings are not lost in this transition and you are able to benefit from your new video meeting capabilities.

Key steps to complete before the planned upgrade to RingCentral Video

To successfully plan for the transition to RingCentral Video, please complete the steps provided below:

Note: You must have admin rights to your computer to complete these steps. If you don’t, please reach out to your local IT for assistance.

Before you upgrade to RingCentral Video

1. Download cloud meeting recordings

Ensure you save your recorded meetings you'd like to keep by logging into service.ringcentral.com and download the desired recordings.

2. Before continuing to the next step, please make sure you have admin rights on your computer. If you do not have admin rights, please work with your IT team to complete the steps below.

3. Uninstall the RingCentral Meetings desktop and mobile app

The standalone RingCentral Meetings app is being replaced by the unified RingCentral app, an all-in-one app with messaging, video meetings, and phone calling.

After your account is upgraded, you will no longer be able to start, join, or host meetings on the RingCentral Meetings app.

4. Download and install the new RingCentral app for desktop and mobile

The RingCentral app which is an all-in-one app with messaging, video meetings, and phone calling. To learn more, visit Intro to the RingCentral app. This will also support both RingCentral Meetings and RingCentral Video until the upgrade takes effect.

Download for Mac

Download for PC

Send a download link to any phone

Installing the RingCentral app for Desktop

5. Add RingCentral Scheduler for Microsoft Outlook

If you are using Microsoft Outlook, the RingCentral Scheduler add-in offers the ability to include RingCentral Video meeting information quickly and directly in your Outlook meeting invite.

If your admin hasn’t completed this for you, ensure to:

Uninstall the RingCentral Video or Meetings Outlook add-in (if you have it)
Uninstall the RingCentral Meetings Outlook plug-in (if you have it)
Install RingCentral Scheduler Outlook add-in

Get RingCentral Scheduler

4. Download cloud meeting recordings

Ensure you save your recorded meetings you'd like to keep by logging into service.ringcentral.com and download the desired recordings.

After you upgrade to RingCentral Video

Move your scheduled recurring meetings to RingCentral Video

You will need to update any recurring meetings with the new RingCentral Video dial-in phone numbers and meeting IDs. To learn more, visit Rescheduling a RingCentral Meetings invite to a RingCentral Video invite.

Access the Calendar Migration Tool:

Calendar Migration Tool for Microsoft Outlook for Windows
Calendar Migration Tool for Microsoft Outlook for Mac
Calendar Migration Tool for Google Calendar (coming soon)

More information about the Calendar Migration Tool:

Important notes:

The Calendar Migration Tool may not update meeting invitations where the meeting URL text has been changed.
For meeting invitations which are reported as “failed to update” in the audit log, please inform the meeting owner to manually update the invitation to RingCentral Video.
To learn more, visit Rescheduling a RingCentral Meetings invite to a RingCentral Video invite.
After your entire account is upgraded to RingCentral Video, the administrator should run the RingCentral Calendar Migration Tool again to catch any meetings still remaining with RingCentral Meetings dial-in information.

Getting started with RingCentral Video

Once your RingCentral MVP account has been upgraded to include RingCentral Video, log in to your account through the RingCentral app:

Launch the RingCentral app on your computer or mobile device OR Navigate to app.ringcentral.com
Click or tap the Sign in button.
Select your preferred sign-in method from the login page. Options include signing in using either the RingCentral sign-in form, Google, or Single Sign-on.
Navigate to Video via the left-hand navigation bar to begin using RingCentral Video.

To get the most out of the RingCentral app and RingCentral Video, visit these useful resources:

Video Training

RingCentral Video: Joining Video Meetings

Switching Video Meetings Between Mobile and Desktop Apps

RingCentral App: Using the Call to Video Feature

RingCentral Analytics for IT and System Admins

Frequently Asked Questions

Why is my account being upgraded?

RingCentral Video is an even better video meetings experience. The upgraded video service for you will include the ability to:

Join meetings with ease: Join instantly from a browser—no download required for guest participants
Meet on the move: Seamlessly switch a live meeting back and forth between mobile and desktop
Multitask like a pro: Go from phone call to video meeting to screen share with just a click
Be more inclusive: Add closed captions for users with a hearing impairment or joining from a noisy environment

Why do I need to uninstall the RingCentral Meetings app and download the RingCentral app?

The RingCentral app has everything you need to work from anywhere and stay connected: team messaging, video meetings, and phone all in one app.

When will the transition to RingCentral Video happen?

Your RingCentral MVP account will transition to include RingCentral Video sometime during 2021. Your RingCentral account administrator will receive advanced notice with details.

I have meetings already scheduled, what will happen?

You will need to update any recurring meetings with new RingCentral Video dial-in phone numbers and meeting IDs.

Once I transition to RingCentral Video, can I still use or keep RingCentral Meetings for meetings?

No, once the transition is complete, you will use RingCentral Video for all of your video meeting needs. You will no longer be able to access RingCentral Meetings analytics or recordings, so please retain a copy for your records prior to your account’s upgrade.

Can users have both the RingCentral Meetings apps and RingCentral apps installed at the same time?

No. If you do not uninstall the RingCentral Meetings desktop and mobile app and install the RingCentral app, you will have trouble joining or hosting a RingCentral Meeting from a calendar invite link.

Will my account settings remain the same?

No. When you transition to RingCentral Video, your settings will also convert to RingCentral Video-specific meeting settings. Learn how to configure RingCentral Video settings.