Update your RingCentral app to get the latest in features, security, and call quality.
Get early notifications for all upcoming desktop app releases by subscribing to our mailing list.

Release Notes > Engage Digital > February 2025
Release Notes

RingCentral Engage Digital | February 2025

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 25.02.25

Release date: February 25, 2025

  • Added the ability to lock a thread for Microsoft Teams.
  • Added support for integer and float custom fields in pre-chat forms.
  • Added an account setting to display the recipient in the thread list instead of agent for outbound conversations (Beta).
  • Improve the sender name behavior for forwarded email.
VERSION 25.02.24

Release date: February 24, 2025

  • Migrated to X/Twitter API v2 for media upload.
VERSION 25.02.17
Release date: February 17, 2025
  • Added filtering to select or ignore channels for AI Summaries in Account Settings. This allows you to generate summaries only for certain channels.
  • Added support for a multiple choice custom field in pre-chat forms.
  • Added support for email notifications on agent-initiated messages for Engage Messaging.
VERSION 25.02.13
Release date: February 13, 2025
  • Added a channel setting to update an existing identity group information with data from Engage Messaging and Channel SDK.
  • Improved audit log to show when agent presence status has been updated by supervisor or agent.
Archive