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Welcome to MyRingCentral
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Welcome to MyRingCentral
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Are you using the latest version of RingCentral? 
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes

RingCentral Engage Digital | July 2023

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
Version 2023.07.31
Release Date: July 31, 2023
  • Renamed "survey_type" value to "engage_surveys" in Customer satisfaction export
Version 2023.07.28
Release Date: July 28, 2023
  • Added option to set expiration time limit after initial sending for Engage Surveys
VERSION 2023.07.25
Release Date: July 25, 2023
  • Added support for richlink webview for Engage Surveys in Facebook Messenger
VERSION 2023.07.21
Release Date: July 21, 2023
  • Added read-only option to make custom fields editable through API only and uneditable by agent in UI
VERSION 2023.07.19
Release Date: July 19, 2023
  • Improved "Closed conversations/hours" and "Replies/hours" in Analytics dashboard to exclude virtual agents from agent presence.
VERSION 2023.07.18
Release Date: July 18, 2023
  • Allowed display of the comment icon after conversation closed
VERSION 2023.07.17
Release Date: July 17, 2023
  • Added automatic removal of deleted roles, teams or users in notification settings
VERSION 2023.07.12
Release Date: July 12, 2023
  • Allowed both start conversation and middle conversation triggers for the same virtual agent
VERSION 2023.07.11
Release Date: July 11, 2023
  • Added dark mode support for supervision mode (Beta)
  • Added alphanumeric cases for Case Management (Beta)
VERSION 2023.07.10
Release Date: July 10, 2023
  • Added dark mode support for channel groups in supervision mode (Beta)
VERSION 2023.07.07
Release Date: July 7, 2023
  • Improved time and date display in Analytics for english-US language
VERSION 2023.07.06
Release Date: July 6, 2023
  • Added Facebook Recommendations (Beta)
  • Added SMTP headers for API calls with "GET contents" endpoint
  • Added search folders feature to existing folders API
VERSION 2023.07.05
Release Date: July 5, 2023
  • Allowed display of WhatsApp credit in admin settings
  • Improved display of virtual agents tasks in agent supervision
VERSION 2023.07.04
Release Date: July 4, 2023
  • Added dark mode support when watching agent's screen in supervision mode (Beta)
  • Improved display of agents status in Supervision when updated using API call
VERSION 2023.07.03
Release Date: July 3, 2023
  • Added dark mode support for agent list in supervision mode (Beta)
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