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Release Notes > Engage Digital > July 2023

Release Notes

RingCentral Engage Digital | July 2023

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

Version 2023.07.31

Release Date: July 31, 2023

Renamed "survey_type" value to "engage_surveys" in Customer satisfaction export

Version 2023.07.28

Release Date: July 28, 2023

Added option to set expiration time limit after initial sending for Engage Surveys

VERSION 2023.07.25

Release Date: July 25, 2023

Added support for richlink webview for Engage Surveys in Facebook Messenger

VERSION 2023.07.21

Release Date: July 21, 2023

Added read-only option to make custom fields editable through API only and uneditable by agent in UI

VERSION 2023.07.19

Release Date: July 19, 2023

Improved "Closed conversations/hours" and "Replies/hours" in Analytics dashboard to exclude virtual agents from agent presence.

VERSION 2023.07.18

Release Date: July 18, 2023

Allowed display of the comment icon after conversation closed

VERSION 2023.07.17

Release Date: July 17, 2023

Added automatic removal of deleted roles, teams or users in notification settings

VERSION 2023.07.12

Release Date: July 12, 2023

Allowed both start conversation and middle conversation triggers for the same virtual agent

VERSION 2023.07.11

Release Date: July 11, 2023

Added dark mode support for supervision mode (Beta)
Added alphanumeric cases for Case Management (Beta)

VERSION 2023.07.10

Release Date: July 10, 2023

Added dark mode support for channel groups in supervision mode (Beta)

VERSION 2023.07.07

Release Date: July 7, 2023

Improved time and date display in Analytics for english-US language

VERSION 2023.07.06

Release Date: July 6, 2023

Added Facebook Recommendations (Beta)
Added SMTP headers for API calls with "GET contents" endpoint
Added search folders feature to existing folders API

VERSION 2023.07.05

Release Date: July 5, 2023

Allowed display of WhatsApp credit in admin settings
Improved display of virtual agents tasks in agent supervision

VERSION 2023.07.04

Release Date: July 4, 2023

Added dark mode support when watching agent's screen in supervision mode (Beta)
Improved display of agents status in Supervision when updated using API call

VERSION 2023.07.03

Release Date: July 3, 2023

Added dark mode support for agent list in supervision mode (Beta)

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