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Release Notes > Engage Digital > January 2025

Release Notes

RingCentral Engage Digital | January 2025

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 25.01.21

Release date: January 21, 2025

Added filters to filter by text keywords, teams, and roles to inboxes in Admin.

VERSION 25.01.17

Release date: January 17, 2025

Deprecated BCC email attribute in the Rules engine.

VERSION 25.01.16

Release date: January 16, 2025

Added new AI Summary events to Webhooks in Admin. This allows real-time sending of generated summaries to another platform.
Added the ability to use HTML links in the Text field in pre-chat forms.

VERSION 25.01.15

Release date: January 15, 2025

Added a new Action column to Rules Engine listing.
Added account setting to display seconds in timestamps on messages.
Released the Spam search keyword to identify spam emails when spam threshold is enabled.
Improved date format and color for messages.

VERSION 25.01.13

Release date: January 13, 2025

Improved date color in messages and removed relative dates except for today. This shows full dates on all messages except the ones of the same day.

VERSION 25.01.09

Release date: January 9, 2025

Added support of draft messages for email.
Added numerous keyboard navigation improvements for WCAG compliance including tab navigation, visual focus indication, and browsing threads with up/down arrow keys.

VERSION 25.01.08

Release date: January 8, 2025

Added ability to prefill the pre-chat form when an Identity is known. This saves time for the customer to avoid filling fields that are already stored in their customer record.

VERSION 25.01.07

Release date: January 7, 2025

Added the ability to discard new and existing email drafts.

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