1. Navigate to Chat via the chat dialog icon in the left-hand navigation bar.
2. Click the New outbound SMS text at the top of the Chat menu to open the New outbound SMS window.
3. Type the number to which you’d like to send the text in the Dial destination setting.
4. Pick the chat queue from which you want to send the text message.
5. Pick a caller ID number from the Caller ID dropdown.
6. Click New SMS to start a new text message.
7. Type your message in the chat message field at the bottom of the chat screen.
8. Press Enter or Return on your keyboard to send the message.