1. Navigate to Settings > Business hours via the left-hand navigation bar.
2. Click the Add button in the top right corner.
3. Enter a Label for the business hours settings.
4. Leave the Active box checked to enable these business hours.
5. Specify the Channels these hours apply to, or leave the default to apply the hours to all channels.
6. Select the Timezone for the agents that work with these business hours.
7. Select days and times for each day.
8. Specify holidays by selecting a country or by specifying holidays manually:
a. Select a country in the pre-fill dropdown list.
b. Enter holidays manually by adding name, date, and clicking the Add button.
9. Click Save.