Desktop & web

Configuring phone settings in the RingCentral app
desktop and web | RingCentral app

In the Phone settings page, you can configure your default outbound Caller ID, country code, and area-code formatting from the phone settings in the RingCentral app. You can also update your local emergency address in case you need to contact emergency services.
 
If you want to improve the quality of your calls, you can use Citrix with the RingCentral web app. To learn more, visit Using Citrix VDI integration in the RingCentral desktop and web.

To access your phone settings, click the Settings gear icon in the bottom left corner of the RingCentral app screen, and then click Phone from the left pane.

Configuring phone settings

On the Phone settings page, you can configure the following settings under General:
  • Default phone app for calling: Select which app you'd like to use to make calls in this section. Click the dropdown menu and select either Use RingCentral (this app) or Use RingCentral Phone. Please note that RingCentral Phone is a stand-alone app, and selecting it will prevent you from answering calls within the unified RingCentral app.
  • Caller ID: Select your default caller ID for outbound calls.
  • Click to dial/fax: Allows you to select RingCentral app as the default app to automatically launch when clicking on any telephone number. This setting is only available in the RingCentral desktop app.
  • Region: Lets you set the default country and area code for your region. This will be used for phone number formatting, as well as for local and emergency dialing. Click Edit to set your Country and Area code on the pop-up window, and click Save to confirm changes.
  • Emergency address: Lets you update your physical address on record with RingCentral for emergency calls. Click Edit to update then click Confirm to save.
  • Extension settings: Allows you to configure your extension settings. Click Edit to be redirected to the extension settings on your RingCentral online account where you can update call routing, voicemail greeting, and more.

Head-up display settings

  • HUD: Toggle on to enable the head-up display (HUD) feature in the RingCentral app. The HUD also lets you see user extensions in real-time whether they are available or engaged in a call.
  • Ring when extensions I am monitoring receiving incoming calls: If the RingCentral app is your default phone app, you will receive call notifications when somebody you are monitoring receives a call.

Incoming calls

You can configure the following settings under Incoming calls. These settings are available both in RingCentral desktop and web:
  • Call forwarding: Ring numbers sequentially or in a fixed order. You can add other phones like a mobile phone to receive calls when you do not answer your primary phone. 
  • Voicemail: Configure voicemail settings such as voicemail rules when a call is not answered, and your voicemail greeting type. You can also record your own greeting and set up a voicemail PIN.
View of call forwarding and voicemail under Incoming calls
These are only available in the RingCentral app for desktop:
  • Bring app to front: Toggle on to bring the RingCentral desktop app to the foreground when there’s an incoming call. Toggle off if you don’t want to bring the RingCentral desktop app to the foreground when there’s an incoming call.
  • Do not bring to foreground when minimized: Becomes available when Bring app to front setting is enabled. If you turn this setting on, you can run the RingCentral desktop app in quiet mode after you manually minimize the app window. In this case, the app will not be brought to the foreground when there’s an incoming call. If you turn this setting off, the RingCentral desktop app will be brought to the foreground even after you’ve manually minimized the app window.
View of settings under Incoming calls

Bringing the RingCentral app desktop to front upon incoming call

When there’s an incoming call and the RingCentral desktop app is not focused on your screen, you have the option to automatically bring the app to front. This way, you don’t have to manually click the app icon in the dock or click the desktop notification for the incoming call to bring the app to the foreground and view the call window.
 
To change the settings for bringing the RingCentral desktop app to front upon incoming call, follow these steps:
1. Navigate to Settings on the left-hand navigation bar.
2. Select Phone on the left pane.
3. Under Incoming calls, click the toggle switch at far right of Bring app to front to enable or disable this feature.
4. If you enabled Bring app to front, you can toggle the switch at far right of Do not bring to foreground when minimized to on or off. When turned on, you can run the RingCentral app in quiet mode after you manually minimize the app window. In this case, the app will not be brought to the foreground when there’s an incoming call.
Note that by default, the Bring app to front setting is turned on.
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