a. Hover over the message you want to escalate to video.
b. Click on the More icon that appears. Click Escalate to Video.
a. Open the message or interaction which you want to escalate to video.
b. In the message editor, click the Escalate to Video camera icon.
a. Select View audit log from the message action items.
a. Click Admin in the main menu.
b. Navigate to Settings > Audit log via the left-hand navigation bar.