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Mettez à jour votre application maintenant pour profiter de la dernière expérience utilisateur, d’une protection améliorée et d’une qualité d’appel optimale.

Release Notes > Engage Digital > January 2025
Release Notes

RingCentral Engage Digital | January 2025

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 25.01.21

Release date: January 21, 2025

  • Added filters to filter by text keywords, teams, and roles to inboxes in Admin.
VERSION 25.01.17

Release date: January 17, 2025

  • Deprecated BCC email attribute in the Rules engine.
VERSION 25.01.16
Release date: January 16, 2025
  • Added new AI Summary events to Webhooks in Admin. This allows real-time sending of generated summaries to another platform.
  • Added the ability to use HTML links in the Text field in pre-chat forms.
VERSION 25.01.15
Release date: January 15, 2025
  • Added a new Action column to Rules Engine listing.
  • Added account setting to display seconds in timestamps on messages.
  • Released the Spam search keyword to identify spam emails when spam threshold is enabled.
  • Improved date format and color for messages.
VERSION 25.01.13
Release date: January 13, 2025
  • Improved date color in messages and removed relative dates except for today. This shows full dates on all messages except the ones of the same day.
VERSION 25.01.09
Release date: January 9, 2025
  • Added support of draft messages for email.
  • Added numerous keyboard navigation improvements for WCAG compliance including tab navigation, visual focus indication, and browsing threads with up/down arrow keys.
VERSION 25.01.08
Release date: January 8, 2025
  • Added ability to prefill the pre-chat form when an Identity is known. This saves time for the customer to avoid filling fields that are already stored in their customer record.
VERSION 25.01.07
Release date: January 7, 2025
  • Added the ability to discard new and existing email drafts.
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