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Release Notes > Highlights > June 2024

Release Notes

June 2024 Release Highlights

Looking for another product? Explore full release notes here.

RingEX Core

Release dates: June 5 to 26, 2024

Admin

  • Company Call Log Saved Searches: Company call log administrators can now save frequently used search and filter settings so finding desired call records is faster and easier. Saved search and filter settings can also be applied when downloading or scheduling the delivery of call log records so the data included in the file is specific to your needs
  • Assign and reassign in Bulk using Excel file: The management options for add-on licenses are enhanced with additional capabilities: bulk license assignment via file and license reassignment from one user to another
  • Standardize User License Agreement: Management of add-on licenses such as Large Meetings, Webinars, Push to Talk, etc is now centralized on "Licenses & Inventory" page, which has also received a refreshed interface

Call Handling

  • SMS Registration: Customers who need to send/receive SMS to/from US/CA phone numbers must complete wireless-carrier registration. Registration process is automated to make it easier than ever before

Global

  • With the introduction of BYOC in Türkiye, customers in any direct sales country can purchase BYOC licenses for their users in Türkiye as per BYOC guardrails
  • New devices supported (merchandisable):
  • Poly Rove 20 B1, Edge EM for 450/500/550 for RC brand - Available for all global countries
  • New BYOD with assisted provisioning (non-merchandisable):
    • Unify CP410; SNOM 715, 725, D717, D735, D765, D785 - Available for all global countries
    • Mitel 6863, 6865, 6867, 6869, 6873, 6905, 6910, 6970, 480, 480g, 485g; M695 EM for 6920, 6930, 6940, 6920w, 6930w, 6940w - Available for DT-Unify brand (already available for all RC and Unify brands)

Partner Specific

  • Enable Use of Prefix/Number Range or the directory for Cloud Connector: Admins will now have the ability to configure range and or prefix to route calls to an external PBX. This is available in service web when the Cloud Connector feature is turned on. In the directory integration tab both configurations will be available
  • Live Transcriptions/Closed Captions in Italian, Portuguese, and French: We have added support for Italian, Portuguese & French languages when using closed captions or live transcriptions service
  • Phone Number Masking & Location Data Controls: Admins now have the ability to mask external phone numbers and location based data displayed within the service web “Company Call Logs” and “Analytics” portal
  • UK ERL Address Form Updates: Updated UK Emergency Response Location address format

RingCentral app

Version 24.2.30, desktop, web, and mobile (Release date: June 2024)

  • Accessibility improvements: Improve button/menu focuses, text labels, tooltip content, screen reader description, and large text truncation to make our desktop/web and mobile apps more accessible.
  • Call mirroring (limited release): New Phone tab layout - Dialpad as subtab with quick contacts, embedded call window, full view display of HUD.
  • Enhanced Phone AI features (limited release): Key enhancements include the following:
    • Closed captioning, Live transcriptions
    • Separating Call Recording from Live Transcript/Smart Notes
    • AI notes (select Beta customers only)
    • Improved visual representation of post-call AI notes
  • Bridge call appearance: Shared line experience compatible across soft clients (desktop and mobile app). Allows users to call on behalf, pick up on behalf, and barge in on calls within the delegated line group.
  • Voicemail detail screen re-design for mobile app: Improved layout of voicemail detail page on mobile.
  • Return to the Original App upon login and logout (mobile only): RingCentral app to send the user back to the company app once login or logout completes.
  • Closed Caption and Live Transcription enabled for all tiers: Live Transcription and Closed Captions are now available for all RingCentral Brand users.
  • Filter calls with AI Notes: Allows the user to filter the calls with AI Notes so they can quickly see all their calls with notes.
  • Increased width of AI Notes in Call History: Increased width of the AI notes section to make it easy to read notes.
  • Network Quality and Network Type Graph (QoS Analytics): The NQI and Network Type Graph help determine if the degradation of quality happened due to a bad network or frequent switches between network types (e.g., Poor wifi signal, poor cellular reception, or connection issues during network switch).
  • Phone Number Masking and Hide Location Data Controls (QoS Analytics): Provides users the ability to hide phone numbers and any locations for QoS, Business Analytics, Performance Reports, Rooms & Devices.

RingCentral Rooms

Version 24.2.30, Android/Windows (Release date: June 17, 2024)

  • Turn audio for digital signage on or off: Admins can now turn audio for digital signage on or off in the Admin Portal. When audio is muted, visual content will display without sound.

RingCentral Phone Firmware

Q2 2024

Please refer to tables below for release notes for firmware updates for specific phone models.

* Dates subject to change.

Mitel Phones

Vendor Model Firmware version Release Notes Start firmware rollout * Firmware rollout completed *

Mitel

6920W

6930W

6940W

6.3.3.58

 6.3.3.58 Release Notes

June 3, 2024

June 17, 2024
Mitel

IP485g

IP480g

IP480

 6.2.1.2020 Mitel IPxx 6.2.1.2020 Release Notes June 3, 2024 June 17, 2024

Poly Phones

Vendor Model Firmware version Release Notes Start firmware rollout * Firmware rollout completed *

Poly

Rove 30

Rove 40

Rove B2 base station

8.0.7

Poly-Rove-DECT-8-0-7 Release Notes

June 3, 2024

June 17, 2024

RingCentral Events

Release date: June 11, 2024

  • LinkedIn community builder integration: Grow your event community, increase brand awareness, and convert attendees to followers with our LinkedIn community builder integration, found on the Registration Page of an event. When enabled, you can connect both of your LinkedIn company and event community pages to your event for your attendees to follow upon sign up.
  • Upload custom form field answers via CSV: Organizers can now upload custom form field answers in bulk for each attendee via CSV files. This is especially important for organizers who collect more data during registration that are then shared with exhibitors / printed onto badges. Note: Custom form fields need to be created before uploading.
  • Registration improvements: We’ve made various enhancements to simplify and improve the registration experience for organizers. These include the following scenarios:
  • Change free ticket types from Organizer App: Effortlessly change attendee ticket types on the spot without logging into the Organizer dashboard. Ensuring that your event runs smoothly by keeping areas exclusive for specific ticket types, and seamlessly upgrade free ticket types in seconds.
  • Free Trials: Free Trial plans will allow customers to create and preview unlimited events to test the platform before buying. Customers will need to upgrade to a paid plan to publish and host the event.
    • Customers currently on existing Free plans or with expiring plans will be transitioned to this new Free Trial plan

RingEX Developers - APIs & SDKs

Release date: June 2024

  • New developer package for new sign-ups: We are replacing our current “free developer” account option with a low-cost developer package that comes with a 30-day free trial

RingCX

Version 24.2.3 (Release date: June 2024)

RingCX

  • Additional language support for:
    • French (Canadian)
    • Spanish (Latin America)
  • ServiceNow CRM integration embeds the RingCX agent UI experience into the ServiceNow environment. 
  • HubSpot CRM integration embeds the RingCX agent UI experience into the HubSpot environment.
  • RingCX Chrome extension allows any web-based CRM access to click-to-dial and the option to perform a screen pop based on a hard-coded URL with ANI as the identifier.
  • Microsoft Teams direct routing is available for an agent leg connection for RingCX agents.
  • Ability to integrate holiday scheduling with Interactive Voice Response (IVR) systems. 
  • New call recording playback through the Interaction Details report of the Interaction Overview dashboard. This allows customers to listen to call recordings for quality and troubleshooting purposes. Customers may also utilize this feature by creating their own report with the Recording URL field.
  • For RingCX digital interactions, every action defined on a Queue Event with an End Message setting transmits the predetermined message back to the originating channel. 
  • Ability to access and download summaries and transcripts of voice and digital interactions through the Interaction Summary, Transcript and Recording report of the Interaction Overview dashboard. This allows customers to review interaction summaries and transcripts for quality and troubleshooting purposes. Customers may also use this feature by creating their own reports with the Agent Summary URL, Auto Summary URL, and Transcript URL fields.

Dashboard

Reports

  • The CRM Adaptors Usage report enables tracking the usage of CRM adaptors.
  • Inbound Overflow Queue Interactions Overview report that gives an overview of inbound interactions being transferred to the overflow queue.
  • Overflow Queue Interactions by Day report that shows inbound interactions being transferred to the overflow queue by day.
  • Overflow Queue Interaction Details report that provides complete data for all interactions being transferred to the overflow queue.
  • The Weekly Inbound Overflow Queue Interactions report provides an overview of inbound interactions being transferred to the overflow queue by week.
  • Inbound Overflow Queue Interactions report that gives an overview of inbound overflow queue interactions.
  • The Overflow Queue Interactions and Rate report shows the trend of inbound interactions being transferred to the overflow queue and their rate.
  • The Interaction Summary, Transcript and Recording report includes URLs of summaries, transcripts, and recordings for all voice and digital interactions on the platform, and provides the ability to download files from the URLs.

Metrics

  • Inbound Interaction External Transfer Rate which is the percentage of inbound interactions being externally transferred as a ratio to all inbound interactions.
  • Inbound External Transfer Interaction is the number of inbound interactions being externally transferred.
  • Inbound SLA Qualified Abandoned Interaction shows the number of abandoned inbound interactions being presented for agent handling. Short abandoned and inbound deflected calls are excluded.
  • Inbound SLA Qualified Interaction shows the number of inbound interactions to be presented for agent handling. Short abandoned and inbound deflected calls are excluded.
  • Inbound SLA Qualified Interaction Rate is the percentage of inbound SLA qualified interactions as a ratio to all inbound interactions. Short abandoned and inbound deflected calls are excluded.
  • Inbound SLA Qualified Abandoned Interaction Rate shows the percentage of inbound SLA-qualified abandoned interactions as a ratio to all inbound interactions. Short abandoned and inbound deflected calls are excluded.
  • Inbound Deflected Interaction shows the number of inbound interactions being deflected and sent to another destination.
  • Inbound Deflected Interaction Rate shows the percentage of inbound deflected interactions as a ratio to all inbound interactions.
  • Max Queue Time w/o Abandoned shows the maximum time an interaction was waiting in the queue excluding abandoned interactions.

Attributes

  • Agent Summary URL: The URL for the agent-provided summary of the interaction.
  • Auto Summary URL: The URL for the auto-generated summary of the interaction.
  • Transcript URL: The URL for the interaction transcript.
  • Transfer Type: Indicates if the transfer type was cold or warm
  • Transfer Type ID: Unique identifier of transfer type (reserved for internal use)

RingCX for ServiceNow

Version 24.2.3 GA (Release date: June 15, 2024)

  • Support inbound voice and manual outbound (including click-to-dial) with scripts 
  • Support call-back and three outbound dialers (preview, predictive, progressive) 
  • Support inbound digital in My messages including SMS/email/web chat/Facebook/Twitter/Instagram/WhatsApp channels 
  • Support Contact matching/searching/linking to existing ServiceNow records 
  • Log the ended voice and digital to ServiceNow as Interactions 
  • Localization for RingCX for ServiceNow

RingCX for Salesforce

Version 24.2.2 (Release date: June 11, 2024)

  • Fix some known bugs in the preview dialers and localization

RingCX for Zendesk

Version 24.2.2 (Release date: June 11, 2024)

  • Fix some known bugs in the preview dialers and localization

RingSense for RingCX

Q2 2024 (Release date: June 2024)

Introduced the following features:

  • AI-Powered Scorecard: Realize significant time savings using our AI-powered scorecards that automatically fill out scorecard questions based on what was discussed in the call. Managers may override the scores at any time as required.  If you are an Admin, you can enable it by selecting Call Types under Admin Setting > Organization. Then, assign the right Call Categories to relevant scorecards under Admin Setting > Scorecard. Refer to support document for more information on setting up scorecards here.

RingSense for Sales

Q2 2024 (Release date: June 2024)

Introduced the following features:

  • Custom Notifications: Users can now configure in app and email notifications to be sent as aggregated digests on a daily, weekly and monthly basis. Learn more about noitifications settings here
  • Integrations: Write CRM integration from RingSense to Zendesk Sales, learn more about integrations in RingSense here
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