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Release Notes > Highlights > August 2024

Release Notes

August 2024 Release Highlights

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RingCentral Rooms

Version 24.3.20 (Release date: August 20, 2024)

Join Microsoft Teams meetings with SIP Guest Join: Rooms can now join Teams meetings using SIP Guest Join, if the SIP join details are not provided in the meeting invitation.
Support for Yealink RoomPanel Plus as a scheduler: Yealink RoomPanel Plus can now be used as a scheduler to quickly schedule and view upcoming meetings in RingCentral Rooms.

RingCentral Phone Desktop

Version 24.3 (Release date: August 6 through September 4, 2024)

Performance improvements and bug fixes

Licenses & Inventory

Version 24.2.2 (Release date: August 2024)

Add-on licenses can now be managed and assigned from a single location in the Licenses & Inventory page.
The new Licenses & Inventory hub merges individual add-on license pages into one intuitive location, including Large Meeting, Webinar, Rooms, Room Connector, RingSense, Push to Talk, and Live Reports.
Admins can now assign licenses in bulk by selecting multiple users or using an Excel file.

RingCX for Dynamics

Version 24.3.1 (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

Optimize the script display in campaigns

Bug fixes

Fixed issue: prompting records for several times
Fixed issue: cannot search in the Regarding field

RingCX for HubSpot

Version 24.3.1 (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

Remember the agents' choices for an unlogged call/messages

Bug fixes

Fix some localization issues

RingCX for Salesforce

Version 24.3.1, Salesforce version number 1.12 (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

Remember the agents' choices for an unlogged call/ messages

Bug fixes

Fix some known bugs in the script and 2nd iframe
Fix some localization issues

RingCX for ServiceNow

Version 24.3.1 (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Improvement

Remember the agents' choices for an unlogged call/ messages

Bug fixes

Fix some known bugs on click to dial

RingCX for Zendesk

Version 24.3.1 (ZD 24.3.1 - 48) (Release date: August 6, 2024)

Main feature

Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime

Bug fixes

Display a correct error message when the ticket fails to be created
Fix some localization issues

RingCX for Zoho

Version 24.3.1 (Release date: August 6, 2024)

Main feature

Support inbound voice and manual outbound (including click-to-dial) with scripts
Support call-back and three outbound dialers (preview, predictive, progressive)
Able to prompt matched records from campaign list
Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime
Support inbound digital in My messages including SMS/email/web chat/Facebook/Twitter/Instagram/WhatsApp channels
Support Contact matching/searching/linking to existing Salesforce records
Log the ended voice and digital to Zoho as tasks
Localization for RingCX for Zoho

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