Engage Voice | Agent scripting elements: iFrame

Script Designer
Intro to agent scripting

Creating a script

Assigning a scripts to a queue or campaign
Script Studio
Script Studio overview

Understanding Script Studio tools

Linking between Script Studio tools
The Page tool and its elements
The Page tool and its elements overview

Adjusting elements on script page

Editing Page elements: the basics

Agent scripting elements: Buttons

Agent scripting elements: Checkboxes

Agent scripting elements: Dispositions

Agent scripting elements: Dropdown Multi-Select

Agent scripting elements: Dropdown Select

Agent scripting elements: Hyperlink

Agent scripting elements: iFrame

Agent scripting elements: Image

Agent scripting elements: Inputs (Input, Custom, Date, Email, Number, Phone)

Agent scripting elements: Knowledge Base

Agent scripting elements: Navigation Buttons

Agent scripting elements: Nested Page View

Agent scripting elements: Page Break

Agent scripting elements: Radio Buttons

Agent scripting elements: Table

Agent scripting elements: Text Area

Agent scripting elements: Text Block
Tagging data in scripts
Script tagging overview

Capturing and tagging data in a script

Displaying captured data from tags later in a script
The WWW tool
Using the WWW tool
The JavaScript tool
Using the JavaScript tool
The Branch tool
Using the Branch tool
The Data Builder tool
Using the Data Builder tool
The Recording tool
Using the Recording tool
The Mapping tool
Using the Mapping tool
Agent scripting knowledge base
Agent scripting knowledge base overview

Using the agent scripting knowledge base
Agent scripting use cases: The basics
Use case #1: Creating a simple script

Use case #2: Adding Input elements and dispositions to a script

Use case #3: Using Data Builder and Mapping tools in a script
Agent scripting use cases: Advanced
Use case #1: Using the Branch, WWW, and Javascript tools
References
Call controls overview
Phone books
All about phone books
Email templates
Email template overview

Configuring an email template

The iFrame element allows you to insert an entire — fully functional — live website into a script so agents can remain in the app (and on the same page of the script) even if they need to access another site.

This article discusses additional settings and features that are specific to the iFrame element. Check out Editing Page elements: the basics for more information on basic element settings, and Adjusting elements on a script page for element adjustment.

Configuration

In the iFrame element’s Configuration tab, you’ll find the following setting, which allows you to insert a website into your script:

Resource URL: Enter the website URL you wish to link to in this field

Please note that any site that you iFrame must be a secure site (HTTPS), and the site must have its iFrame permissions enabled in order for you to insert it into your script.

If there’s a site you wish to iFrame that does not have those permissions enabled, we recommend reaching out to its webmaster to ask if they can grant you permission. Otherwise, consider using our API integration features to insert the necessary information into your script.

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