Script Studio provides start and stop recording tools (Start Rec. and Stop Rec.) that can be used throughout a script to capture call recordings behind the scenes. Now, while the recording tools function ‘behind the scenes,’ remember that you can still create touchpoints within the script that allow agents to interact with these tools (e.g., via buttons, checkboxes, etc.).
Here’s how to start and stop recording in a script:
1. Drag the Start Rec. tool from the toolbar onto the canvas and connect it just before the tool you wish to record
2. Drag the Stop Rec. tool from the toolbar onto the canvas and connect it immediately after the tool you wish to stop recording