Engage Voice
Agent scripting elements: Navigation Buttons

Script Designer
Intro to agent scripting

Creating a script

Assigning a scripts to a queue or campaign
Script Studio
Script Studio overview

Understanding Script Studio tools

Linking between Script Studio tools
The Page tool and its elements
The Page tool and its elements overview

Adjusting elements on script page

Editing Page elements: the basics

Agent scripting elements: Buttons

Agent scripting elements: Checkboxes

Agent scripting elements: Dispositions

Agent scripting elements: Dropdown Multi-Select

Agent scripting elements: Dropdown Select

Agent scripting elements: Hyperlink

Agent scripting elements: iFrame

Agent scripting elements: Image

Agent scripting elements: Inputs (Input, Custom, Date, Email, Number, Phone)

Agent scripting elements: Knowledge Base

Agent scripting elements: Navigation Buttons

Agent scripting elements: Nested Page View

Agent scripting elements: Page Break

Agent scripting elements: Radio Buttons

Agent scripting elements: Table

Agent scripting elements: Text Area

Agent scripting elements: Text Block
Tagging data in scripts
Script tagging overview

Capturing and tagging data in a script

Displaying captured data from tags later in a script
The WWW tool
Using the WWW tool
The JavaScript tool
Using the JavaScript tool
The Branch tool
Using the Branch tool
The Data Builder tool
Using the Data Builder tool
The Recording tool
Using the Recording tool
The Mapping tool
Using the Mapping tool
Agent scripting knowledge base
Agent scripting knowledge base overview

Using the agent scripting knowledge base
Agent scripting use cases: The basics
Use case #1: Creating a simple script

Use case #2: Adding Input elements and dispositions to a script

Use case #3: Using Data Builder and Mapping tools in a script
Agent scripting use cases: Advanced
Use case #1: Using the Branch, WWW, and Javascript tools
References
Call controls overview
Phone books
All about phone books
Email templates
Email template overview

Configuring an email template

The Navigation Buttons element inserts buttons into your script that guide the agent either back to the previous tool or forward to the next tool.

This article discusses additional settings and features that are specific to the Navigation Buttons element alone. Check out Editing Page elements: the basics for more information on basic element settings, and Adjusting elements on a script page for element adjustment.

Configuration

Use the following settings, located in the Navigation Buttons Configuration tab, to name your tools:

Previous Label: Provide a name for the Previous Tool button
Next Label: Provide a name for the Next Tool button

Styles

Use the following settings in the Navigation Buttons Styles tab to adjust your button colors:

Button Class: This setting allows you to choose a notification color or type for your button. Please note that when choosing a class that changes the button color, this color will override any color changes made via the Color setting or the Element CSS setting. Options consist of the following:
- Default: This option changes the button color to white
- Primary: This option changes the button color to blue (the primary platform color)
- Success: This option changes the button color to green
- Info: This option changes the button color to bright blue
- Warning: This option changes the button color to orange
- Danger: This option changes the button color to red
- Link: This option changes the button into a link

Button Size: Choose a size for your button. Options include Default, Large, Small, or Extra-Small

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Engage Voice Agent scripting elements: Navigation Buttons

Configuration

Styles

Engage Voice
Agent scripting elements: Navigation Buttons