1. Click the arrow to the left of the group name of your choice
2. Click the plus button to the left of the category of your choice
3. Click the Category Actions button to the far right of the category of your choice
4. Click Add Article to add an article to your category
5. Enter a Title for your article in the modal window that appears
6. Check the Active checkbox if you wish to make the article available to agents immediately
7. Check the Show Send checkbox if you wish to prevent agents from altering the text before it is sent
8. Provide a Label for your article and hit enter on your keyboard to add it to the field
9. Repeat step 8 as needed
10. Click the x to the right of a label name to delete it
11. Choose a number to indicate the order in which you wish your category to appear to agents
12. Input your text into the Article text editor below and format as needed
13. Click Save to save your changes and exit the modal window