1. Navigate to Dialing > Campaigns or Routing > Queues via the left-hand navigation bar
2. Select a queue or campaign
3. Select the Requeue Shortcuts tab in your queue or campaign’s configuration panel
4. Select the Shortcut option from the Agent Requeue Type dropdown menu
5. Click the Add Shortcut button that appears at far right to open a Requeue Shortcut Configuration modal window
6. Choose a Rank for your shortcut
7. Choose a Name for your shortcut
8. Use the Queue dropdown menu to select the inbound queue you would like this shortcut to requeue to
9. Optionally, select an agent skill from the Skill dropdown menu
10. Click Ok to save your changes and exit the modal window