RingCentral Engage Digital

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

Version 23.01.25

Release Date: January 25, 2023

VERSION 23.01.24

Release Date: January 24, 2023

Improved indicators for "Interaction activity" analytics when interactions are auto-completed

VERSION 23.01.23

Release Date: January 23, 2023

VERSION 23.01.20

Release Date: January 20, 2023

VERSION 23.01.19

Release Date: January 19, 2023

Added the ability for the end-users to paste a screenshot with a keyboard shortcut in Engage Messaging Web

VERSION 23.01.17

Release Date: January 17, 2023

Added support for webview auto-opening for structured messages in Engage Messaging for Android
Saved the carousel scrolled position after scrolling down in Engage Messaging for Android

VERSION 23.01.13

Release Date: January 13, 2023

VERSION 23.01.12

Release Date: January 12, 2023

VERSION 23.01.11

Release Date: January 11, 2023

VERSION 23.01.10

Release Date: January 10, 2023

Added engine rule condition for number of followers on Instagram
Released Identity management:
- Added Bulk-import email identities (Admin)
- Added new filters on identity page (Admin)
- Added an option to exclude identity from auto-suggest (Agent)
Added threshold setting for SLA Indicators in channels and channel groups
Released Agent Supervision V2 (Beta)

VERSION 23.01.09

Release Date: January 9, 2023

VERSION 23.01.03

Release Date: January 3, 2023