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Release Notes > Engage Digital

Release Notes

RingCentral Engage Digital

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 24.12.30

Release date: December 30, 2024

Added keyboard accessibility improvement for inbox mode
Added new design, additional fields and style builder to pre-chat forms for Engage Messaging (Beta)

VERSION 24.12.26

Release date: December 26, 2024

Added emoji support for Microsoft Teams (Beta)

VERSION 24.12.24

Release date: December 24, 2024

Added quote support for Microsoft Teams (Beta)

VERSION 24.12.23

Release date: December 23, 2024

Introduced a new design for audio and video playback, including support for variable playback speeds.

VERSION 24.12.20

Release date: December 20, 2024

Allowed the task sidebar tabs to stay visible when scrolling down in Routing mode

VERSION 24.12.18

Release date: December 18, 2024

Added a retry mechanism for intent detection errors for Google Dialogflow integration
Added attachment support for Microsoft Teams (Beta)
Added additional identity fields to help finding the right identity in the compose dialog for Engage Messaging

VERSION 24.12.17

Release date: December 17, 2024

Allowed to show the original full-scale image in the new image gallery for Khoros channel
Released "Survey Usage" report in Analytics

VERSION 24.12.12

Release date: December 12, 2024

Added draft status for emails (Beta)

VERSION 24.12.10

Release date: December 10, 2024

Improve load time of Admin Categories page when a lot of categories exist

VERSION 24.12.09

Release date: December 9, 2024

Allowed to edit webhooks belonging to Virtual Agents
Released Voice messages for Agents
Added text search and filtering to the Rules engine in Admin
Released the new Image gallery for Agents to browse message images in a separate dialog

VERSION 24.12.05

Release date: December 5, 2024

Released "Hide/show identity details" in routing mode feature for Agents

VERSION 24.12.03

Release date: December 3, 2024

Removed action buttons in Users section in Admin when multiple users are selected to enforce the correct use of the Bulk actions button

VERSION 24.12.02

Release date: December 2, 2024

Added a filter to identify Spam messages in inbox queries and search for Email channel

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