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Release Notes
> Engage Digital
Release Notes
RingCentral Engage Digital
Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
Version 23.01.25
Release Date
: January 25, 2023
Added additional Sorting columns for Agent Supervision V2.
VERSION 23.01.24
Release Date
: January 24, 2023
Improved indicators for "Interaction activity" analytics when interactions are auto-completed
VERSION 23.01.23
Release Date
: January 23, 2023
Allow api to create "auto_submitted" messages
VERSION 23.01.20
Release Date
: January 20, 2023
Added "Main Twitter channel" selection when creating a Twitter Search channel
VERSION 23.01.19
Release Date
: January 19, 2023
Added the ability for the end-users to paste a screenshot with a keyboard shortcut in Engage Messaging Web
VERSION 23.01.17
Release Date
: January 17, 2023
Added support for webview auto-opening for structured messages in Engage Messaging for Android
Saved the carousel scrolled position after scrolling down in Engage Messaging for Android
VERSION 23.01.13
Release Date
: January 13, 2023
Added channel groups options to status filter for Agent Supervision V2 (Beta)
VERSION 23.01.12
Release Date
: January 12, 2023
Added "Last modified" column for Engage Survey forms
VERSION 23.01.11
Release Date
: January 11, 2023
Improved UX for last client message when using Reply assistant
VERSION 23.01.10
Release Date
: January 10, 2023
Added engine rule condition for number of followers on Instagram
Released Identity management:
Added Bulk-import email identities (Admin)
Added new filters on identity page (Admin)
Added an option to exclude identity from auto-suggest (Agent)
Added threshold setting for SLA Indicators in channels and channel groups
Released Agent Supervision V2 (Beta)
VERSION 23.01.09
Release Date
: January 9, 2023
Auto-complete interactions now use Smart Conversation Close sending delay
VERSION 23.01.03
Release Date
: January 3, 2023
Added option to auto-open survey in webview
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