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Release Notes > Engage Digital

Release Notes

RingCentral Engage Digital

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

Version 2023.10.31

Release Date: October 31, 2023

Allowed reply to agent emails in Inbox view and Routing mode (beta)

VERSION 2023.10.30

Release Date: October 30, 2023

Improved the accuracy of the "First reply resolution" report when the "Send and Complete" feature is used

VERSION 2023.10.27

Release Date: October 27, 2023

Added support of "en-GB" in custom languages for Engage Messaging

VERSION 2023.10.26

Release Date: October 26, 2023

Improved display of Agent's list in "Availability by agent" report under Activity Tracking in Analytics

VERSION 2023.10.25

Release Date: October 25, 2023

Replaced Approval icon with a new "Send for approval" button in compose window, when "Approval threshold" feature is enabled (Beta)
Improved display of "Pending approval" label and "Approve" action in Agent view when "Approval threshold" feature is enabled (Beta)
Improved selected state display for buttons in Agent section

VERSION 2023.10.05

Release Date: October 5, 2023

Added a new "Delete for everyone" button to Engage Messaging on iOS and Android

VERSION 2023.10.02

Release Date: October 2, 2023

Allowed category updates using APIs when handing over a conversation from Virtual Agent to a human
Completed migration to X/Twitter API 2.0

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