Release Notes > Engage Digital
Release Notes

RingCentral Engage Digital

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.
Version 22.09.30
Release Date: September 30, 2022
  • Added custom retention periods for the data purge extension
  • Added Custom Fields to Identities import
VERSION 22.09.28
Release Date: September 28, 2022
  • Allowed copy-paste of images and files with keyboard shortcut
  • Improved design for importing multiple locations for Google My Business
VERSION 22.09.27
Release Date: September 27, 2022
  • Added filter for identity tags on Identities page
  • Added filter for Сommunity types on Identities page
  • Supported quoted replies for WhatsApp Structured messages
  • Updated impersonation label in user menu
  • Implemented Form message type for Apple Messages for Business
VERSION 22.09.22
Release Date: September 22, 2022
  • Added attachments option to data purge extension
  • Made Cloud API default when creating new WhatsApp channels
VERSION 22.09.21
Release Date: September 21, 2022
  • Added summary for Attachment purge
VERSION 22.09.20
Release Date: September 20, 2022
  • Added muted identities filter option for Identities page
  • Improved tooltips for Customer SLA indicator
VERSION 22.09.15
Release Date: September 15, 2022
  • Removed "No suggestion" for inline reply assistant and Agent Assist when there is no suggestions
  • Added excluded identities filter option for Identities page
  • Replaced "Choose..." placeholder to "All..." in analytics to allow choosing all options in one click
  • Introduced the SLA indicator of the interaction bar in routing mode (Beta)
VERSION 22.09.14
Release Date: September 14, 2022
  • Introduced a new filter with agent status on Supervision page
VERSION 22.09.08
Release Date: September 8, 2022
  • Allowed to clear all options in multiple users select in Admin
VERSION 22.09.07
Release Date: September 7, 2022
  • Excluded imported identities from automatic data purge
VERSION 22.09.06
Release Date: September 6, 2022
  • Added locations export & import for Google My Business sources
  • SLA field renamed to Customer SLA in Channel settings


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