Simplify and consolidate the management of your phone system across all international branch offices in one account.
Active Directory Integration
Customers in the UK, Australia, Mexico, New Zealand and Poland who have provided a city & state in their existing directory will now get their phone number mapped directly to their city.
Local Area Dialing
This update will enable end users in Mexico, Australia, & China to dial numbers without adding their local area code.
The RingCentral Phone Desktop app will now support simplified Chinese (zh-CN) and traditional Chinese (zh-TW／zh-HK).
RingCentral Phone desktop app enhancements
A simplified view inside the HUD for assistants who handle calls on behalf of multiple executives. Admins can easily place, pick up, or even join an in-progress call to take notes or document follow up actions.
When RingCentral services are unavailable, users can still access their RingCentral Phone Desktop app and perform basic functionalities such as making or receiving calls.
Native OS incoming calls notifications
Users will be able to change their app setting to display incoming calls through a native desktop notification instead of an in-app pop-up window.
Ability to pause/mute an automatic call recording
For accounts with automatic call recordings enabled, users will be able to pause or mute the recording to exclude sensitive information.
An updated status page increases transparency by allowing customers to view service status across the RingCentral platform without logging in. Visitors will be able to view what services are impacted by feature and region.
Links to Analytics Portal
Users will now be able to access the Analytics Portal directly from the RingCentral desktop and mobile apps.
Additional accessibility support includes screen reader voice readout and keyboard navigation across both the Admin Portal and RingCentral Phone app. Available for all RingCentral users, including Office, Professional, and Fax.
Audit Trail now tracks changes made to call queue settings in addition to allowing admins to troubleshoot issues and capture other changes made by users that affect their systems.
New job title field in User Details
The new field will be available in the User Details section of web administration. End users will have the ability to edit their job title and admins can sync users’ job titles from Active Directory to RingCentral.
New custom fields allow company administrators to create fields in User Details which can be used to store company-specific data, unique identifiers, etc.
Hard phones will show Caller ID name when a call on hold is picked up via Presence or Shared Line Group.
RingCentral for Salesforce 6.0
This release (6.0) offers a new interface and several features that let users do more from within their Salesforce accounts, such as schedule RingCentral meetings, historical/offline call logging and multi-call log option.
This API will allow you to change the default data retention policy from 90 day to a custom range.
Resolved an issue that prevented an administrator from assigning an E911 address to an unassigned device.
Resolved an issue that caused the status of some shipped device orders in the Device Orders list to be reported incorrectly as “Partially sent.”
Resolved an issue where the phone number of an unassigned extension is not displayed in Unassigned phones.
Resolved an issue preventing phone numbers from being copied from Call Log to clipboard
Resolved truncated data display in Call Log. Columns can now be resized by hovering over the column breaks in the header row and dragging to desired width
Resolved an issue which shows error message: "You are not authorized to view this" when opening Analytics Portal on the Phone app for Desktop.
Changed Call Log Date/Time format to align with Analytics portal
Fixed CallLog search issue by allowing special characters such as dashes and parentheses e.g. (650) 555-1212
Enterprise Dial Plan
RingCentral Phone app for Desktop does not identify International, country-specific abbreviated numbers when Outbound Call Prefix is enabled. e.g. 9, 112 where 9 is the outbound call prefix. Incoming fix for RingCentral Phone app for Desktop on May 14, 2019.
Enterprise Dial Plan
Active Directory Integration does not import/sync Users with 6-/7-/8-digit extensions