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Release Notes

RingCentral Engage Digital | March 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.

VERSION 2024.03.29

Release date: March 29, 2024

  • Added "Category" filter to Messages in automated exports
VERSION 2024.03.28
Release date: March 28, 2024
  • Added import of post mentions and tags in Instagram (public)
  • Added new conditions to Rules Engine for mention in comment and media in Instagram
  • Released Intelligent Virtual Agent (General Availability)
  • Improved Orange color display when Dark mode interface is activated 
VERSION 2024.03.27
Release date: March 27, 2024
  • Changed Twitter branding to X/Twitter in User Interface
  • Updated permissions for Intelligent Virtual Agents
  • Changed Lithium branding to Khoros in User Interface
VERSION 2024.03.26
Release date: March 26, 2024
  • Released a new version of customizable Channel groups - Supervision (Open Beta)
VERSION 2024.03.25
Release date: March 25, 2024
  • Released Dark mode for Agent UI and Analytics (General Availability)
VERSION 2024.03.20
Release date: March 20, 2024
  • Added "Category" filter to Messages in manual exports
  • Added import of Instagram mentions posted under a media and a comment
VERSION 2024.03.19
Release date: March 19, 2024
  • Increased agent messages max characters to 10kb for Engage Messaging
VERSION 2024.03.06
Release date: March 6, 2024
  • Released Internal messaging (Open Beta)
VERSION 2024.03.04
Release date: March 4, 2024
  • Added auto-merge for identities from different communities when created in private reply
VERSION 2024.03.01
Release date: March 1, 2024
  • Added "Channel" filter to Threads in automated exports


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