Accent-insensitive PII masking (Beta)
Added personally identifiable information (PII) accent-insensitive masking for the AI summaries beta release.
New Manage personal information masking permission (Beta)
Admins can now manage personally identifiable information (PII) rules for AI summaries in the Roles & permission menu.
New Channel filter for customer satisfaction manual export
Customer satisfaction manual exports now include a channel filter.
New role permission to control deletion or modification of other agents’ messages
This new role permission gives agents the right to edit and delete other agents’ messages. By default, this permission is active.
Improved UI for Facebook reviews
Replaced the 5-star and 0-star rating icons with thumbs-up and thumbs-down icons, respectively.
Auto-merging for duplicative Instagram accounts
Duplicative Instagram identities are now automatically merged into the same identity group when imported from different Instagram and Instagram Messaging channels.
Dark mode chart display improvement in Engage Digital Analytics
Improved dark mode colors for charts with specific data colors (replacing the original color palette) and performed the same update to the light version.
Automatic theme switch for Dark mode in Engage Digital Analytics
When an agent switches from a light to a dark theme, or vice versa, charts now update automatically instead of requiring a page refresh.
Release Date: November 30, 2023