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Release Notes > Engage Digital > November 2023
Release Notes

RingCentral Engage Digital | November 2023

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Engage Digital.


Accent-insensitive PII masking (Beta)

Added personally identifiable information (PII) accent-insensitive masking for the AI summaries beta release.

New Manage personal information masking permission (Beta)

Admins can now manage personally identifiable information (PII) rules for AI summaries in the Roles & permission menu.

New Channel filter for customer satisfaction manual export

Customer satisfaction manual exports now include a channel filter.

New role permission to control deletion or modification of other agents’ messages

This new role permission gives agents the right to edit and delete other agents’ messages. By default, this permission is active.


Improved UI for Facebook reviews

Replaced the 5-star and 0-star rating icons with thumbs-up and thumbs-down icons, respectively.

Auto-merging for duplicative Instagram accounts

Duplicative Instagram identities are now automatically merged into the same identity group when imported from different Instagram and Instagram Messaging channels.


Dark mode chart display improvement in Engage Digital Analytics

Improved dark mode colors for charts with specific data colors (replacing the original color palette) and performed the same update to the light version.

Automatic theme switch for Dark mode in Engage Digital Analytics

When an agent switches from a light to a dark theme, or vice versa, charts now update automatically instead of requiring a page refresh.

VERSION 2023.11.30

Release Date: November 30, 2023

  • Added a new Channel filter for the Customer satisfaction manual export
VERSION 2023.11.28
Release Date: November 28, 2023
  • Added personally identifiable information accent-insensitive masking for AI summaries (beta)
  • Added a new "Manage personal information masking" permission in Roles & permission to allow admin manage PII rules for AI summaries. (beta)
  • Improved charts display with new colors when Darkmode is used in Analytics
VERSION 2023.11.27
Release Date: November 27, 2023
  • Changed UI to recommends / doesn't recommend for Facebook Reviews
  • Improved EN and FR labels for Partial completion feature in Engage Surveys
VERSION 2023.11.22
Release Date: November 22, 2023
  • Added "private reply" setting for Facebook channels (Beta)
VERSION 2023.11.21
Release Date: November 21, 2023
  • Added automatic theme switch when Darkmode is enabled in Analytics without reloading the page
VERSION 2023.11.20
Release Date: November 20, 2023
  • Added a new role permission to control if users can modify or delete messages of other users. This permission is active by default as the historic behavior.
VERSION 2023.11.17
Release Date: November 17, 2023
  • Improved display of tweets starting with a mention in Engage Digital Agent UI
VERSION 2023.11.09
Release Date: November 9, 2023
  • Allowed auto-merging same Instagram accounts imported from Instagram and Instagram Messaging
VERSION 2023.11.07
Release Date: November 7, 2023
  • Added "remotely deleted" error when agents interact with deleted comments imported from LinkedIn
VERSION 2023.11.06
Release Date: November 6, 2023
  • Improved polls and events posts import from LinkedIn
VERSION 2023.11.03
Release Date: November 3, 2023
  • Allowed access to "reply to agent emails in Inbox view and Routing mode" feature (beta)


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