Engage Digital | Intro to business hours

The Settings menu in the platform is where you configure a variety of settings including the business hours that specify when you are open for business. The Business hours page lets you specify the opening hours of your business, for analytics purposes and for controlling the flow of interactions in Routing mode using the specified business hours. 
 
Business hours allow you to measure case times only during the service's operating hours. If an automated message is configured to be sent outside business hours for one or several channels, the message is sent when a customer message is received outside the business hours that you specify. 
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