Several queries can be used together for a single search. When you use several search queries within a single search, only the threads that meet all the criteria are displayed. For example, when you specify both the open_and_assigned and first_content_after queries in a single search, your results will include only those message threads that are currently being processed and that contain content after a specified date. In data query languages such as SQL, this method of searching is also referred to as an ‘AND’ search.
Every request can be used by every role in the platform if the role has the Search contents permission. You can check for this permission in the Users > Roles and Permissions section of the interface.
The results displayed from a search query are filtered according to the agent’s permissions on the channels.