Engage Digital | Intro to account settings

The Settings menu in the platform is where you configure a variety of settings including basic account settings, security settings that control user and application-level access to your account, business hours that specify when you are open for business, and notifications for events that occur in the platform. The Settings menu also lets you enable certain opt-in features which are enabled through extensions. Finally, you can also access an audit log that contains a record of every configuration or message handling event in the system.

Account settings

When you’re configuring the platform, you’ll have access to a variety of basic configuration settings, such as settings affecting agents and the agent interface, settings that control how agents can manage messages, settings related to channels and communities, and settings that affect how analytics metrics are generated.
You can find account settings by navigating to Settings > Account Settings in the left nav bar. 
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